When the following words appear in capital letters, this is what they will mean:
“Platform” means all websites, mobile or other applications, software, processes and any other services provided by or through.
“User” means a person who completes ‘s account registration process or a person who submits or receives a request through, including but not limited to Service Providers (“s”) and Customers (“Customers”). “Customers” means a User who is registered to requests quotes for Jobs, receive quotes for Jobs, or otherwise uses the Platform for any other purposes.
“Service Provider” means a User who is registered to have access to see Jobs, send quotes for Jobs, or otherwise uses the Platform for any other purposes (“Service Provider”, “”, “Business”) “Jobs” means the services listed, quoted, scheduled, offered or provided by Service Providers, or sought, scheduled or received by Customers, through the Platform.
“Stash” refers to ’s loyalty rewards scheme and e-wallet system.
1. Seyaanafix.com provides the services contained in this site to you under these terms and conditions (“Terms”).
2. All references to “you” or “your,” as applicable, mean the person who accesses, uses, and/or participates in the Platform in any manner, and each of your heirs, assigns, and successors. If you use the Platform on behalf of an entity, you represent and warrant that you have the authority to bind that entity, your acceptance of the Terms will be deemed an acceptance by that entity, and “you” and “your” herein shall refer to that entity.
3. Each time you access this Site, you confirm that you have read and understood the terms and conditions. We may amend these terms and conditions from time to time in our sole discretion and we recommend that you check them on a regular basis.
4. By accessing this Site, you agree to be bound by all these terms and conditions, including any amendments made to them from time to time.
5. Reserves the right at any time and from time to time to update, revise, supplement and otherwise modify these Terms and Conditions and to impose new and/or additional rules, policies, terms and/or conditions on your use of the Platform (collectively referred to as “Additional Terms”). Such Additional Terms will be effective immediately and incorporated into these Terms and Conditions. Your continued use of the Platform constitutes your acceptance of all such Additional Terms.
6. These terms and conditions constitute the entire agreement between you and the Site and supersede all prior representations, agreements, statements and understandings whether verbal or in writing.
The services provided by the Platform include a dynamic online portal of, tradesmen and companies (Service Providers) for various home and work space jobs. Jobs are posted by Customers of the Platform, and, are executed by the Service Providers.
Every user of Seyaanafix, once registered, has a ‘username’ and ‘password’ which are selected by the user themselves. The ‘username’ is personal to the user and the same ‘username’ is not given to two different users. The ‘password’ is only known by the user. The user can change the password at any time. As user, you warrant that you will always select and protect the password.
Seyaanafix shall not be liable for any problems, which may arise from the use of the password. Seyaanafix shall inform the user about any promotions, which take place in the users’ area and from which the user may benefit, by emails, push notifications and social media. For the user to connect to the Services, which requires membership of Seyaanafix, the user must enter the user name and password.
By using the Platforms, you warrant that any personal information inputted by you, including credit card information, is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information, by updating your profile on the Platforms or by contacting our Customer Care team – details of which appear in clause 44 below. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.
You are solely responsible for safeguarding your password and, if applicable, your Third-Party Site Password. You are solely responsible for all activity that occurs on your Account, and you will notify immediately of any unauthorized use. is not liable for any losses by any party caused by an unauthorized use of your Account. Notwithstanding the foregoing, you may be liable for the losses of or others due to such unauthorized use.
Users are required to ensure that they check the details of their Job Order carefully before submitting it as we will not be liable to you for any errors that you make. You are required to check carefully that you correctly identify each Item. If you think that you may have made a mistake, please contact us as soon as possible through the contact details mentioned on our website.
Submission of a Job Order does not create a contract between us.
We will assign a Job Order number to each Job Order and inform you of it when we accept the Job Order. Please quote the Job Order number in all subsequent communications with us.
If for any reason, we are unable to fulfils your Job Order, we will let you know.
You may make a change to a Job Order only before checking out.
With your consent and at our discretion, we may make a change to your Job Order as an alternative to cancelling it in the circumstances set out in paragraph
This shall be entirely at our discretion, but we shall endeavor to accommodate any changes if possible.
Where changes are made to a Job Order which we accept, we will re-issue the Job Order confirmation to you via the platform or email.
You have the right to cancel a Job Order up to one (4) hours before the scheduled Time.
If your Job Order is a fast service to be completed in four (4) hours you can cancel the Job Order within ten (30) minutes before the scheduled Pick-up Time.
While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any Job Order that is based on inaccurate information.
You acknowledge that once an Item has been collected or the service provider has already started your job and the process has begun you should know that any rights of cancellation you may have under these Terms and/or Consumer Contracts Regulations or any equivalent law or regulations will be lost.
We may cancel your Job Order and the agreement between you and us in the following circumstances:
because of an Event Outside Our Control; or
if you fail to make Items available for collection; or
if the Service Provider elects to cancel the job order, before or after acceptance.
If we cancel your Order, we will contact you immediately by phone or email, and
the Service Provider will arrange to redeliver the Item(s) to you at the original redelivery time or as soon as reasonably practicable.
if the Service Provider arrives at the location at the time and date agreed on for pick up and there are no Items for collection and you have already paid you will not be refunded for the amount of that Job Order.
The price of the Services will be set out in our price list as included in the Platforms and will be the price in force at the time you place your Job Order. Our prices may change at any time, but price changes will not affect Job Orders that we have already accepted.
The prices on our Platforms do not include any additional charges. Delivery and/or services charges are calculated per Job Order and based on the policy of the individual Service Provider. Any delivery/Service charges or any other fees will be displayed clearly in your Job Order Summary.
If you choose to pay via payment Gateway using your debit/credit card the amount due will be deducted immediately on placing the Job Order.
Once your Job Order has been accepted, this represents an agreement between you and the Service Provider. The Service Provider has sole responsibility for the Job Order. Cash payments are made directly to the Service Provider upon delivery to fulfil the Job Order.
If you have chosen to pay with using your debit/credit card on the Platforms, then the transaction is processed by Seyaanafix as agent of the Service Provider.
The user is liable to pay by cash upon delivery any extra charges the Service Provider might charge as a result of the ‘Special Request’ or the ‘General Request’ placed by the user.
The user refund procedure might take 2-7 working days to process on Debit/Credit cards bank Payment Gateway. We will send an email to the user that contains a printout of the refund advice printed from Debit/Credit Cards bank payment gateway as reference in case the user wants to advise the bank. The user has to follow on with the bank in case of any delay in crediting back the user’s account with the amount previously paid by the user.
Users using the Payment Gateway facility are requested to be available on their respective contact numbers.
The user is entirely liable for placing an Order using the Payment Gateway facility after carefully reading these terms of use.
Credit and/or Debit cards used in placing orders through the online payment gateway on the Platforms must belong to the user. Otherwise, the user must obtain the legal permission from the card owner to perform the transaction.
By registering an account and using the Platform you agree to treating all s fairly, without any bias, prejudice, or racial discrimination.
Seyaanafix has a duty to create value for both Customers and Service providers. As such, The Platform is not an online classified and is not free-to-use for service providers. To that end, we reserve the right to deactivate a User account if there has been any misuse of the Platform, such as but not limited to.
Price fishing – any repeated Job posts that are deemed as time-wasting and solely for the purpose of receiving quotes.
Leaking a job – an instance where a Customer colludes with an to take a job off the Platform. In such case, will not be held liable for the service rendered by the and that is not ‘Assigned’ on the Platform.
Bad behavior – any defaming, use of abusive language on or off the Platform and any activity that puts the at harm’s way
Delayed payments – any payment delay of 30 days or more. Under no circumstances are Customers allowed to delay payment until the next booking. All payments are to be settled online before or following the service or in cash to the following the service.
Cancellation of a Job that is already ‘Assigned’ on the Platform and paid for by the Customer.
50% of the amount will be refunded for cancellations within 24 hours of booking date and time.
100% minus credit card charges (3%) will be refunded for cancellations of 24 hours or more from booking date and time.
Cancellation of a Job that is already ‘Assigned’ on the Platform but has not been paid for yet by the Customer;
reserves the right to deduct 50% of the amount from the Customer’s loyalty credits, for cancellations within 24 hours of booking date and time
“Content” refers to any listing, costing, pricing, financial information, location information, time schedule, forums, reviews, postings, messages, text, files, images, photos or any other material posted on the Platform. By posting Content on the Platform:
You grant Platform the non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub- licensable right to use, copy, reproduce, distribute, display, modify or create derivative works of the Content perpetually and for any lawful purpose Platform sees fit;
you warrant that the holder of any rights, including moral rights in such Content, has completely and effectively waived all such rights and validly and irrevocably granted to you the right to grant the license in the preceding sentence.
you permit any other user of the Platform to access, display, view, store and reproduce such Content; and
you grant the Platform the right to prohibit the subsequent access, storage and reproduction or use of said Content by any party to any extent Platform sees fit.
Platform is not responsible for, and no reliance should be placed, in any way on any Content posted, transmitted through, or linked to the Platform.
Platform reserves the right to (i) refuse to share or display, (ii) move; or (iii) delete any Content posted on the Platform.
“Rating” refers to any ratings and/or comments posted by customers in which the performance of the is rated. By posting Ratings on the Platform, you warrant that:
You are or have been a customer/client/user of the portal inquestion.
The statements of fact reflected in the ratings and/or comments posted by you are true or not materially different from the truth.
The opinions reflected in the ratings and/or comments posted by you are genuine and honestly held by you.
You will not use obscene or offensive language or submit any material that is, or may potentially be, defamatory, abusive or hateful, harmful to other users, harmful to the business interests of the Platform, or encourages conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any local, national or international law or regulation;
You will not submit or post any material which constitutes junk mail or unauthorized advertising, including solicitation of other users to buy or sell any products or services without the prior written consent of the Platform.
The Platform shall not be responsible for screening, editorial, or other control over ratings, comments or other content and you acknowledge that the Site may include material that could be deemed distasteful, misleading, inaccurate, offensive, or otherwise objectionable.
The Platform assumes no responsibility or liability for the preservation of content on the Site and may modify or remove it at its sole discretion.You agree to not post, email, or make available through the Platform any Content and/or Ratings that is objectionable to Platform or in contradiction to applicable laws or regulations. In this regard, you agree not to post, email, or make available through the Platform any Content and/or Ratings that:
is false or deceptive; unlawful, harmful, threatening, abusive, defamatory,
is of a political nature and/or is critical of any government or municipal employee in any jurisdiction,
is anti-Islamic or in any way derogatory towards Islam;
is racist or discriminatory towards any race, religion, creed, nationality, gender or any other grouping of individuals, harmful to minors.
impersonates any another person.
includes personally identifiable information about another person without their permission.
solicits the sale of goods or services, except when (i) posted in the appropriately designated area of the Platform for such sales, or (ii) emailed to another user of the Platform who expressly wish to be contacted by you.
includes links to other websites, except when (i) expressly approved by Website in writing, and (ii) posted in a posting uploaded by you in the appropriately designated area;
advertises the sale of anything illegal under any applicable law or regulation in the jurisdiction you are selling the product from or to;
violates any applicable international, federal, national, local copyright, patent, trademark or other intellectual property laws;
contains any software viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful.
is pornographic or any kind of nudity, sexually explicit or perverse content;
contains any material related to terrorist or supporting acts.
You further agree not to use the Platform to:
For the avoidance of doubt, you must not use the site in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. The above list of prohibited content and actions is not exhaustive and Website reserves the right to (i) remove any content that it considers (in its absolute and sole discretion) to be objectionable or in contradiction to applicable laws or regulations without notice; and (ii) take necessary steps to prevent persons who post content and/or ratings, and/or conduct themselves in contravention of this Clause 5 from accessing the Platform.
You expressly understand and agree that:
You use the Site at your sole risk. To the maximum extent permitted by law, the Platform disclaims and excludes all implied conditions or warranties,
It is forbidden to post any Content that violates any international, federal, national, local copyright, patent, trademark or other intellectual property laws applicable in the United Arab Emirates. The Platform is not responsible for any Content submitted by a user that infringes another’s proprietary rights.
The Platform does not warrant that the Services provided will be uninterrupted, timely, secure, or error free, or that any information (including Content and/or Ratings) provided on the Site is accurate, error-free or reliable.
The Platform does not warrant the accuracy, adequacy, quality, currency, validity, completeness or suitability of the Services or any other information available on this Site for any purpose. The Site and Services are provided on an “as is” and “as available” basis.
The Platform does not warrant that this Site and the Services will be free of infection by viruses, worms, Trojan horses or anything else containing destructive properties.
No advice or information that is obtained by you from the Site or the Platform or anyone else shall create any warranty by the Platform that is not expressly stated in these terms and conditions.
The Platform does not make any warranties in respect of the Businesses featured or recommended on this Site or the services performed by those Businesses, including the services provided by those Businesses who are appointed to carry out jobs posted on the Platform Jobs.
The Platform does not necessarily endorse, support, sanction, encourage, verify or agree with the ratings and/or comments posted by users of the Site.
Responsibility for the content of advertisements appearing on this web site (including hyperlinks to advertisers’ own websites) rests solely with the advertisers. The placement of such advertisements on the web site does not constitute the Platform’ recommendation or endorsement of the advertised product or service. Each advertiser is solely responsible for any representation made in connection with its advertisement.
The Platform and Services may contain links to other sites operated by third parties. The Platform does not control such other sites and is not responsible for their content, their privacy policies, or their use of Personal Information. Any information submitted by you directly to these third parties is subject to that third party’s terms and conditions.
In no event shall the Platform be liable for any loss signed by you arising out of or in connection with the use or performance of this Site by you or others, whether direct or indirect, including, without limitation, loss of profits, loss of data, loss of business or anticipated savings, general and special damages, and consequential and incidental loss whether at law or in tort or otherwise.
The Platform operates as an online community portal for customers/clients and Businesses. Platform does not sell any item listed on the Site directly and is never a party to any transaction between Users. As a result, Platform does not i) guarantee or ensure any item listed on the Platform or any service or transaction between Users, ii) collect or process payment or transfer of title on behalf of Users, or (iii) warehouse, store, ship or deliver any item listed on the Platform. Furthermore, Platform is not responsible for, nor holds itself out as promoting, any interaction or dealing between you and one or more other Users of the Platform, and Platform will not be liable in any way for any such interactions or dealings.
You will not hold Platform responsible for other Users’ Content, actions or inactions. While we may help facilitate the resolution of disputes, Platform is not obliged to participate in any dispute between you and other User(s) of the Platform. We have no control over and do not guarantee the truth, accuracy, quality, safety or legality of Content published; the ability of Businesses to perform the Jobs, the ability of customers/clients to pay for such Jobs.
You acknowledge that Platform does not monitor, verify or approve Content, and that you are solely responsible for evaluating and verifying the accuracy of any Content posted on the Platform.
The Platform images and logos referenced in this Site and the contents of this Site are subject to intellectual property rights belonging to us. Other product and business names mentioned herein may be the intellectual property of the respective owners.
Any rights not expressly granted herein are reserved. You agree not to breach any trademark, copyright, patent, design or other rights in relation to all trademarks, information, images, logos and other intellectual property included in this Site. No logo, graphic, sound or image from this Site may be copied or retransmitted unless expressly permitted in writing by us.
You agree not to download, copy, transmit, “data-mine”, “scrape” or otherwise replicate any of the information on this Site, including Ratings, for any business purpose, whether by electronic or any other means whatsoever.
You agree not to use any robot spider, scraper or other automated means to access the Platform and collect Content for any purpose or otherwise copy or download Content. A limited exception is granted to search engines and non-commercial public archives, but not for websites that include any form of commercial listings.
You agree not to harvest or otherwise collect information about others, including email addresses, without their consent.
We value your privacy. This Clause 11 – Privacy Policy- gives you information about our practices with respect to the personally identifiable information – information that could reasonably identify you – which we collect in connection with this Platform. Whenever you provide personally identifiable information to us, we will make an effort to link to our privacy policy. This section explains what information is stored and how it is used. It should be read in conjunction with the rest of the Terms and Conditions.
Any information that you provide to us when accessing this Site is collected and stored by us. The Platform will only collect personal information which is necessary for our business functions and activities, or to comply with legal or regulatory obligations.
58. The Platform collects, uses and discloses your personal information for a range of purposes. These purposes depend largely upon your relationship with us. The information we collect is used for the following purposes:
We may use the contact information you provide to contact you via email, fax, post or telephone regarding your registration, or any other matter that we consider relevant to your use of our Service.
We may use any information we collect about you, including any information we may have obtained from your use of the Service, to resolve disputes, provide customer support, troubleshoot problems and enforce our Terms and Conditions and policies.
You may contact us to request access to any information that we hold about you and you may also ask us to correct that information if you consider it to be inaccurate.
We may disclose your personal data if we are compelled to do so by law, or in response to a valid, legally compliant request by a law enforcement or governmental authority. We may also disclose aggregated demographic and profile data (in which neither you nor any other individual is identified) to our commercial and marketing partners.
All credit/debit cards detail and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
If you register or sign in with Facebook or through other web based social networks, we may collect your name, profile picture, gender, networks, user ID, location, list of friends, and any other information you’ve shared with everyone.
Unsubscribe information: If at any time you wish to have your information removed from our active databases, or unsubscribe from our email posts only, please contact us. Customer Support Email: support@seyaanafix.com
Retention of your information: We will retain your personal information only as long as is necessary for the purposes to which you consent under this Privacy Policy, after which we will delete it from our systems.
To prevent unauthorized access, maintain accuracy of our records and to ensure proper use and protection of your information, we have put appropriate physical, electronic and managerial procedures in place.
We have in place administrative, technical, and physical measures to protect the information we collect online. However, we cannot guarantee the security of our database, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the internet.
Cookies: We may place a “cookie” (a small, unique identifier text file) on your system to remember who you are. We also may include other information in our cookie files; for example, if you arrived at this site via a link from third-party site, we may include the URL of the linking page. Your personal details, such as your name or phone number, are not stored in a cookie. You may set your computer browser to reject cookies but this may preclude your use of certain parts of the Service. Note that third party vendors, including Google, show ads on sites on the internet and use cookies to serve ads based on a user’s prior visits to this website.
Secure Socket Layer (SSL): This Website uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time asks you for credit card information for payment or for verification purposes on , the information will be accepted via SSL encryption. The credit card information you provide will not be stored on the servers of . The information is stored on the servers of the payment gateway provider which are secure and strictly compliant with PCI compliance norms. This is entirely for security and safety purposes. works with reputable and trble payment gateway providers only. Once you choose to store or enter your credit card number on , it will be used for one-time use only and you will need to enter the credit card information again during your subsequent payment transaction.
You agree to indemnify, defend and hold harmless the Website, its shareholders, officers, directors, employees, and agents from any claims, actions, demands, damages, losses or attorney fees alleging or resulting from your use or misuse of the Platform or any Content or any Ratings, your breach of these Terms and Conditions, your violation of any third party’s proprietary rights, or any disputes between you and one or more users connected to or arising from the Platform in any way.
To the maximum extent permitted by applicable law, the Platform hereby expressly excludes any liability for any damages whatsoever (including, without limitation, direct, indirect, special, punitive, incidental or consequential loss or damage incurred by any user in connection with the Platform or in connection with the use, inability to use, or results of the use of the Platform, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, resulting to you or a third party from:
the use or the inability to use the Platform.
services or goods acquired through the Platform.
any Content and/or Ratings displayed on the Platform; or
viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Platform or to your downloading of any material posted on it, or on any website linked to it
The provisions of these Terms and Conditions shall be deemed severable, and if any provision is determined to be illegal or invalid under applicable law, such provision may be changed to the extent reasonably necessary to make the provision, as so changed, legal, valid and binding.
The Website’s delay or failure to exercise a right or act on a breach of these Terms and Conditions does not waive our right to do so in the future.
You may not assign any part of these Terms and Conditions without the Platform’s express written permission. We may legally assign any of our rights and obligations under this agreement at any time by giving you notice on the Site.
This Agreement shall be governed by and construed in accordance with the laws of the UAE. All disputes arising out of or in connection with this agreement shall be finally settled by the Dubai courts. The parties have required that these Terms and Conditions and all related documents be drawn up in English language. will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.
Seyaanafix takes customer satisfaction very seriously. In appropriate cases, if you have already been billed by Seyaanafix, we will issue a full or partial refund. In the following cases: if you did not receive your Job Order or received an incorrect Job Order, you may be issued a full refund; if part of your Job Order is missing, we may issue a partial refund. In every event, we will do our best to ensure you are completely satisfied with the outcome.
If you have a complaint about the Services, we will deal with it in accordance with our Complaints Policy. You will not have to pay for us to deal with your complaint.
Complaints should be notified to us within 24 hours of redelivery of any Item if you believe that we are in breach of our obligations under these Terms. However, if you are not completely satisfied then simply contact us within 24 hours of redelivery via our Customer Care team. Any complaints submitted after 24 hours will be considered on a discretionary basis.
In return for your agreeing to comply with these terms you may:
download or stream a copy of the Platforms onto your personal device and view, use and display the Platforms and the Services on such devices for your personal purposes only.
You may receive and use any free supplementary software code or update of the Platforms incorporating ‘patches’ and corrections of errors as we may provide to you which is complementary.
You will not, and will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the Platforms, whether in whole or in part, or create any derivative works from or of the Seyaanafix Platforms.